What to do about Verizon users?

With increasing usage of Bango Buttons in the USA over the last few days, we have started to hear grumblings from a number of Verizon users.  They are un-happy that their Verizon phone will not let them download images on the mobile web.  The opening up of the web that the Bango Button is driving is going to raise customer expectations like never before.

 We can detect at the time the user visits wap.com / their favourite buttons that they are using Verizon, and the model type.  So, what should we do?   Warn? Block? Encourage carrier switch? ….

Early feedback

Had a long session speaking with early Button users and monitoring usage last night, and came back with some good initial feedback…

1. How do I get my own button – its not clear from PC popup dialog. People want to take away a copy the button they just clicked.
2. On the last step of the make button wizard people are unclear what to do next.
3. Why not add a QR code to teh pop up so that “pairing with the PC becomes even easier for those with a QR reader.
4. People seem to really love the idea of clicking lots of Bango Buttons, then collecting the items on the handset later via WAP.com
5. There was a lot of feedback and ideas for optimizing the ”flow” on the WAP.com page.  Making it as close as possible to single click to get to the site you just “buttoned” on your PC screen is the desire.

 Many of these things had been forseen and are in development for release in the next few days.At this stage we seem to be getting more end user feedback – probably becuase the early adopters of Bango buttons on their myspace and facebook sites “get” the idea and find integration really easy.Keep that feedback coming into support@bango.com or by commenting on this Blog